Shortly after we receive your e-mail you will get a support ticket and one of our support agents will handle the issue within the contractually guaranteed response time.
If needed you can use our remote services. Either way you provide a SSH connection to your machine or if that's not possible we can connect to your desktop via Teamviewer. You can download the required software from this site. Please note that an agreement on remote services is required in order to use this service.
Our support hotline is manned every day from 9am to 6pm. You will get instant help from our technicians.
We offer 24/7 support to our clients (especially in an enterprise environment), too. This way we can guarantee availability in every time zone at any given time.
We are naturally at your disposal in case you need a technician on location, whether in order to update your systems or to install a new Z1 SecureMail system. Please contact firstname.lastname@example.org in order to get an offering for this service.