What you will be doing
About: Zertificon has made a big impact in the industry by developing user-friendly software for secure digital communication. Our email encryption solution is used by some of the top businesses and organizations out there, protecting millions of emails every day. Our product for the energy market secures AS4 messages around the clock. That way, we help keep the grid stable and your phone charged at all times.
With over 20 years of experience, we're a recognized name in IT security, independent of investors. Join our team of 100 people from30 different nationalities.
As a Technical Writer, you help our customers get the most out of our software. You provide guidance to admins who set up and configure the software in their organizations. Your work also has a big impact on employee onboarding and training.
Your Responsibilities
With over 20 years of experience, we're a recognized name in IT security, independent of investors. Join our team of 100 people from30 different nationalities.
As a Technical Writer, you help our customers get the most out of our software. You provide guidance to admins who set up and configure the software in their organizations. Your work also has a big impact on employee onboarding and training.
Your Responsibilities
- Write and update guides for installation, setup, configuration, troubleshooting, and APIs
- Tailor the documentation to specific tasks and challenges of your target audience. Keep the content clear and actionable
- Be ready to get technical info from multiple teams and add it to existing documentation, even under tight deadlines
- Help ensure that documentation is updated to reflect product changes and alignment with existing standards
- Prepare release notes and other materials to provide guidance on new features and updates
- Review your colleagues' writing and use their feedback to improve your own work
What we value in our candidates
- Strong skills in writing technical instructions
- Experience with Oxygen XML Editor/Author, Adobe FrameMaker, MadCap Flare or similar
- Preferably experience of using DITA to structure content
- A detail-oriented mindset to ensure accuracy and consistency across all content
- Technical understanding with the ability to explain complex information in a way that everyone can understand
- English C1-C2, German B2 minimum
Please note, that we can accept only PDF as attachments to the application. Other formats will not be screened. Thank you for your understanding.
What Zertificon offers you
- Flexible working hours and home office possible
- Mobility: free Germany ticket, job bike leasing or car parking
- Allowances for food (e.g. Lieferando) and internet in the home office
- Benefits in the office: Roof terraces & green courtyard, organic fruit and drinks, parcel acceptance
- Get-together: pizza Friday in the office, regular team events, big summer party
- Responsible leadership: onboarding, regular feedback meetings and transparent quarterly targets
- Innovative without start-up risk: We are independent of investors and our business model has been profitable since 2004 – but we are not resting on our laurels and continue to pursue big plans
- Meaningful work in IT security and the opportunity to work on the major challenges of our time
- Great market potential worldwide
