Zertificon Solutions –Software manufacturer & IT security specialist– Protecting business communications since 2004. –More than 25% of the 100 German companies with the highest turnover and hundreds of small and medium-sized enterprises worldwide use our encryption solutions. We have big plans and are growing steadily. Located in Neukölln, Berlin, our organization counts over 100 employees. Join a professional, highly qualified team: take on challenges, share your knowledge, learn and discover your potential!

First Level Support Engineer (f/m/d)

What you will be doing

In First Level IT Support you are the first point of contact for our business customers on the phone or by e-mail
You organize all necessary data and prepare them qualitatively in the OTRS ticket system
You solve simple support cases yourself, complex requests you pass on to the colleagues of the second or third level support after appropriate documentation

What we value in our candidates

You have a good knowledge of Linux (admin level)
Ideally, you already have experience in telephone customer support
You have a very good command of spoken and written German (at least C1) as well as a good command of English (at least B2) and have a clear pronunciation
You work independently, structured and like to work in a team and support your colleagues in the rotating, extra paid, on-call service

What Zertificon offers you

Numerous benefits such as home office, hybrid and mobile working, flexible working hours, BVG ticket, parking, JobRad, parcel acceptance, organic fruit and drinks, meal allowance, Internet subsidy, team and company events, etc.
Collaboration in an international, highly qualified, successful and ambitious team, as well as a structured onboarding with a personal welcome buddy
Plenty of room for autonomy and responsibility, regular feedback meetings and transparent quarterly targets
An exciting full-time job with an attractive salary and development prospects
A reason to get up in the morning - IT security topics with far-reaching significance for the society