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job offers IT Business Support Berlin

For IT thinkers and savvy communicators

Be part of our responsive IT customer service team

Zertificon Solutions –Software manufacturer & IT security specialist– Protecting business communications since 2004. –More than 25% of the 100 German companies with the highest turnover and hundreds of small and medium-sized enterprises worldwide use our encryption solutions. We have big plans and are growing steadily. Located in Neukölln, Berlin, our organization counts over 100 employees. Join a professional, highly qualified team: take on challenges, share your knowledge, learn and discover your potential!

We work mostly from home office during the pandemic

First Level Support Engineer (f/m/d)

Your tasks

  • In First Level IT Support you are the first point of contact for our business customers on the phone or by e-mail
  • You organize all necessary data and prepare them qualitatively in the OTRS ticket system
  • You solve simple support cases yourself, complex requests you pass on to the colleagues of the second or third level support after appropriate documentation

Your profile

  • You have a good knowledge of Linux (admin level)
  • Ideally, you already have experience in telephone customer support
  • You have a very good command of spoken and written German (at least C1) as well as a good command of English (at least B2) and have a clear pronunciation
  • You work independently, structured and like to work in a team and support your colleagues in the rotating, extra paid, on-call service

We offer

  • A reason to get up in the morning - IT security topics with far-reaching significance for society
  • Participation in a highly qualified, successful and ambitious team, as well as a well thought-out onboarding with a personal mentoring partner
  • Plenty of room for independence and responsibility, regular feedback meetings and transparent quarterly targets
  • An exciting full-time job with an attractive salary and development prospects
  • Numerous benefits such as hybrid and mobile working, BVG ticket, parking, JobRad, parcel acceptance, organic fruit and drinks, meal allowance, pizza Fridays, team and company events, etc.

Apply now via our online form. We look forward to hearing from you!

Not convinced yet? Find out more at: Work at Zertificon