What you will be doing
- In First Level IT Support you are the first point of contact for our business customers on the phone or by e-mail
- You organize all necessary data and prepare them qualitatively in the OTRS ticket system
- You solve simple support cases yourself, complex requests you pass on to the colleagues from the second or third level support after appropriate documentation
What we value in our candidates
- You have basic knowledge of Linux console
- Ideally, you already have experience in telephone customer support
- It is an advantage if you have an idea of email encryption
- You have a very good command of written and spoken German (at least C1) as well as a good command of English (at least B2) and have a clear pronunciation
- You work independently, structured and like to work in a team
What Zertificon offers you
- Numerous benefits such as home office, hybrid and mobile working, flexible working hours, BVG ticket, parking, JobRad, parcel acceptance, organic fruit and drinks, meal allowance, Internet subsidy, team and company events, etc.
- Collaboration in an international, highly qualified, successful and ambitious team, as well as a structured onboarding with a personal welcome buddy
- Plenty of room for autonomy and responsibility, regular feedback meetings and transparent quarterly targets
- An exciting full-time job with an attractive salary and development prospects
- A reason to get up in the morning - IT security topics with far-reaching significance for the society
