job offers IT Business Support Berlin

For IT thinkers and savvy communicators

Be part of our responsive IT customer service team

Zertificon Solutions –Software manufacturer & IT security specialist– Protecting business communications since 2004. –More than 25% of the 100 German companies with the highest turnover and hundreds of small and medium-sized enterprises worldwide use our encryption solutions. We have big plans and are growing steadily. Located in Neukölln, Berlin, our organization counts over 100 employees. Join a professional, highly qualified team: take on challenges, share your knowledge, learn and discover your potential!

First Level Support Engineer (f/m/d)

What you will be doing

  • In First Level IT Support you are the first point of contact for our business customers on the phone or by e-mail
  • You organize all necessary data and prepare them qualitatively in the OTRS ticket system
  • You solve simple support cases yourself, complex requests you pass on to the colleagues from the second or third level support after appropriate documentation

What we value in our candidates

  • You have basic knowledge of Linux console
  • Ideally, you already have experience in telephone customer support 
  • It is an advantage if you have an idea of email encryption
  • You have a very good command of written and spoken German (at least C1) as well as a good command of English (at least B2) and have a clear pronunciation
  • You work independently, structured and like to work in a team

What Zertificon offers you

  • Numerous benefits such as home office, hybrid and mobile working, flexible working hours, BVG ticket, parking, JobRad, parcel acceptance, organic fruit and drinks, meal allowance, Internet subsidy, team and company events, etc.
  • Collaboration in an international, highly qualified, successful and ambitious team, as well as a structured onboarding with a personal welcome buddy
  • Plenty of room for autonomy and responsibility, regular feedback meetings and transparent quarterly targets
  • An exciting full-time job with an attractive salary and development prospects
  • A reason to get up in the morning - IT security topics with far-reaching significance for the society
Apply now via our online form. We look forward to hearing from you! Not convinced yet? Find out more at: Work at Zertificon
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