job offers IT Business Support Berlin

For IT thinkers and savvy communicators

Be part of our responsive IT customer service team

Zertificon Solutions –Software manufacturer & IT security specialist– Protecting business communications since 2004. –More than 25% of the 100 German companies with the highest turnover and hundreds of small and medium-sized enterprises worldwide use our encryption solutions. We have big plans and are growing steadily. Located in Neukölln, Berlin, our organization counts over 100 employees. Join a professional, highly qualified team: take on challenges, share your knowledge, learn and discover your potential!

IT Service Desk Specialist (f/m/d) in IT Business

What you will be doing

  • As a helpdesk agent, you are the first point of contact for all internal software and hardware questions
  • You take over the acceptance, qualification and solution of all inquiries
  • You are responsible for technical on/offboarding
  • You are responsible for the installation, configuration and maintenance of our PC landscapes (Linux, Windows, MAC, TK, system)
  • You are also responsible for the administration of peripherals and security devices, such as printers, beamers, etc.
  • As part of the 6-member team, you will of course also be involved in internal IT projects.

What we value in our candidates

  • You have first professional experience in IT administration, at best 2 years
  • You have completed training as an IT specialist for system integration, IT system administrator or a comparable qualification
  • You have knowledge of Atlassian applications (Jira, Confluence)
  • You are comfortable with ticket systems and troubleshooting
  • You have a good command of written and spoken German
  • You have a good command of English

What Zertificon offers you

  • Numerous benefits such as home office, hybrid and mobile working, flexible working hours, BVG ticket, parking, JobRad, parcel acceptance, organic fruit and drinks, meal allowance, team and company events, etc.
  • Collaboration in an international, highly qualified, successful and ambitious team, as well as a structured onboarding with a personal welcome buddy
  • Plenty of room for autonomy and responsibility, regular feedback meetings and transparent quarterly targets
  • An exciting full-time job with an attractive salary and development prospects
  • A reason to get up in the morning - IT security topics with far-reaching significance for the society

Apply now via our online form. We look forward to hearing from you!

Not convinced yet? Find out more at: Work at Zertificon