Zertificon Support

We are happy to help you with all enquiries every working day from 9 am to 6 pm CET/CEST.

If you have licensed 24/7-Support we are there for you around the clock.

Change to Microsoft Exchange IP address ranges

Due to a short-term change to the Microsoft Exchange Online IP address ranges, a manual adjustment is required on the Z1 SecureMail Gateway to ensure error-free email delivery.

Please proceed as follows:

Log in to the Z1 SecureMail Gateway as a superuser.
Navigate to “Mandators” » (Your mandator) » “Settings” » “Internal Mailserver”.
Enter the following IP address ranges:
- 40.92.0.0/15
- 40.107.0.0/16
- 52.100.0.0/14
- 104.47.0.0/17
Click on “Save”.
Navigate to “Monitoring” » “Server Status” and click “Restart”.

Further information on Microsoft’s IP address ranges can be found here.

Open support ticket for registered technical contacts only i

As Z1 SecureMail ONE customer, please open your ticket in the customer portal.

email 2

Please specify your problem

Products concerned

Z1 SecureMail Gateway

Version

Z1 CertServer

Version

Z1 Messenger

Version

Z1 SecureHub

Version

Z1 Appliance

Version

Z1 Energy

Problem description

Please describe your problem.

Upload screenshot

You can upload a screenshot with up to 5 MB.
Other files (e.g. log files) will be requested if required.

Supported file formats: PNG, JPG

For the following products

Z1 SecureMail Gateway

Z1 CertServer

Z1 Messenger

Z1 SecureHub

Z1 Appliance

Z1 Energy

Feature Request

Please describe the feature request with a use case.

License extension

I would like to increase the number of users.

I would like to license more features.

For the following products

Z1 SecureMail Gateway

Z1 CertServer

Z1 Messenger

Z1 SecureHub

Z1 Appliance

Z1 Energy

Further details about your license extension

Please specify the number of users or the functions needed.

Question refering to:

Zertificon website

Zertificon newsletter (optional)

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Reference source

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Your technology question

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Company data

Company name

Customer number / Partner number

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Customer

Partner

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us as partner *

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Ms

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I understand, that I have to confirm this ticket with a click on the link in the confirmation email.

Support via Remote Service

Hands-on support using our remote services either via secure SSH connection or Teamviewer.

Download TeamViewer: TeamViewer QuickSupport

Contact details

Phone
+49 30 / 5900 300-50

E-Mail
[email protected]
Our Email policy

Email certificates:
S/MIME & OpenPGP

Office hours: CET/CEST
Mo-Fr: 9 am – 6 pm
(24/7 support available)